Frequently Asked Questions

How do I activate SketchPen with my license code?

1) Open SketchPen application, go to Help -> Registration menu item.

2) Copy & paste the licensee name and registration code to the popped up window

3) Make sure of not adding any extra white space characters at the beginning or end (mostly at the end) of either "Licensee Name" or "License Key" field. Also, please make sure that you are inputting your "Licensee Name" exactly as it is displayed in the registration email (note that it's case sensitive).

4) Click "Register" and done.

I've lost my serial number. Is there any way I can get it back?

The short answer is an absolute YES.

Sometimes customers do not receive the automated emails which contain their Registration Keys, or do not have them when they need to reinstall the software to a new computer. We're always happy to look them up for you. Just simply send us an email with your registration email address and your licensee name and we will get back to you within 24 hours.

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